Privacy Policy

Your trust means everything to me, both with your pets and with your information. This page explains what I collect, why, and how I keep it safe.

What I collect

When you request a meet & greet or use my client portal (clients.brittsits.com), I may collect:

• Your contact details: your name, email address and phone number. If you sign in with Google, Google shares your name, email and profile picture with me. Nothing else.
• Your home details: your address, parking and entry notes, and whether you have cameras. I never ask for or store door, alarm or lockbox codes.
• Emergency information: emergency contacts, your veterinarian, and your instructions for emergency vet care.
• Your pets' details: names, breeds, routines, feeding, medications, health notes and behavior, so I can care for them properly.
• Bookings and payments: the dates and services you request, your notes, quotes, and a record of the payments and tips you've sent (amount, date and method). I do not store card or bank account numbers.
• Visit updates and feedback: notes I share after visits, and any feedback you leave.
• Your preferences: how you'd like updates, and whether I may share photos of your pets online.
• Sign-in information: a small cookie that keeps you signed in, and basic technical details (like your browser type and IP address) used to keep your account secure.

Why I collect it

Only to care for your pets and run my business: to schedule and confirm bookings, reach you or your emergency contact if needed, get your pet medical care in an emergency, keep track of payments, and send you booking emails and visit updates.

Who can see it

Only me. I don't sell, rent or trade your information, and I never use it for anyone else's advertising.

A few trusted services help run my website and portal, and they handle your information only to provide that service:

• Vercel hosts the client portal.
• Neon stores the portal's information securely.
• Resend sends sign-in links and booking emails.
• Google lets you sign in with your Google account, if you choose to.
• GoDaddy hosts brittsits.com and its contact forms.

I may also share information if the law requires it, or with a veterinarian or emergency services if your pet or home needs urgent help.

Photos of your pets

I only share photos of your pets online if you've said it's okay, and I never post anything that shows your home, your street or your house number.

Keeping your information safe

The portal uses secure, encrypted connections. Each client can only see their own household's information. I keep your information for as long as you're a client, and as long as needed for my business and tax records.

Your choices

• You can view and update your profile and your pets' information anytime in the portal.
• You can ask me for a copy of your information, ask me to correct it, or ask me to delete your account. Just email me at hello@brittsits.com.
• You can unsubscribe from any marketing emails at any time. Booking-related emails will still be sent.

Cookies and "Do Not Track"

The portal only uses the cookies needed to keep you signed in. My main website (brittsits.com) uses cookies to understand site traffic, which you can accept or decline in the cookie notice. My sites don't respond to browser "Do Not Track" signals, because they don't track you across other websites.

Children

My services and client portal are for adults 18 and older. I don't knowingly collect information from children. If you believe a child has shared information with me, please email me at hello@brittsits.com and I'll delete it.

Changes to this policy

If I make changes, I'll update the date at the top of this page. If the changes are significant, I'll let clients know by email or in the portal.

Questions?

Email me anytime at hello@brittsits.com.

BRITT SITS · Sacramento, California