Frequently Asked Questions
Please reach us at hello@brittsits.com if you cannot find an answer to your question.
How do I schedule a booking?
Start by checking my Availability page for your dates, then request a free Meet & Greet. I'll reach out to learn a little about you and your pets and set up a time to meet. Once we've met, I'll confirm your booking and you'll get your own client page to keep your pets' info up to date.
How far ahead can I book?
It's never too early! Weekends, holidays and busy travel dates fill up fast, often months ahead, so I always recommend booking as soon as you know your plans. Still finalizing your trip? I can hold tentative dates for up to two weeks while you confirm.
How do I cancel a booking?
Plans change, I totally get it! Just let me know as soon as you can. If you cancel 30 or more days before your booking starts, you can choose a full refund of your deposit or a credit toward a future stay. Under 30 days, your deposit becomes a credit. For holidays, the window is 60 days. Credits never expire, and eligible refunds are sent within 14 days. You can find the full policy in your client portal.
How do I pay?
A 30% deposit confirms your booking and reserves your dates, and the rest is due at check-in. I accept Cash, Zelle, Venmo, PayPal and Cash App.
Can I send a tip?
Absolutely! Tips are never expected, but they're always so appreciated. If you'd like to leave one after your stay, you can send it any of the same ways you paid.
Which areas do you serve?
I care for pets in Sacramento and the surrounding areas, including La Riviera, Arden-Arcade, Fair Oaks, Rancho Cordova, Citrus Heights, Carmichael, Gold River, Davis, Folsom, Elk Grove, Roseville, Rocklin, Rancho Murieta, Orangevale, North Highlands, Antelope, El Dorado Hills and Granite Bay. Not sure if I come to you? Just ask!
What happens in an emergency?
I'm certified in Red Cross Cat & Dog First Aid and CPR, and I always know where your vet and the nearest 24-hour emergency vet are before your stay starts. If anything comes up, I'll get your pet the care they need right away and contact you immediately. Your pet profile includes a vet authorization, so I never have to wait to get them help.
If overnights are booked, can I still get walks or drop-ins?
Often, yes! Even when my overnights are full, I may still have time for daytime drop-ins and walks. Check my Availability page or send me a message, and I'll do my best to fit you in.
Are you insured?
Yes! BRITT SITS is insured through Pet Care Insurance, including coverage for pets in my care. If you'd like a copy of my certificate of insurance, just ask.
Do you give injections?
Yes! I'm comfortable giving injections, as well as pills, liquids, eye and ear drops, and topical medications. Just let me know your pet's needs at the Meet & Greet so I can go over their routine with you.
Ready to Meet Your Pet's New Best Friend?
Every pet and family is different, which is why I offer a complimentary meet & greet before your first booking. We'll go over your pet's routine, needs, and personality so you can feel completely comfortable before you leave. Let's make sure we're the perfect fit!